WHO ARE WE in 2022?

About Red Mop

Brisbane businesswoman Trenna Reid launched Red Mop in 2017. In January 2018, the business was registered in preparation for the rollout of the National Disability Insurance Scheme in the following July. In 2022, after great demand from our existing and new clients, we now provide Support Work and Home Care Service under Red Mop Pty Ltd for Plan-Managed and Self-Managed NDIS participants. We specialise in Home Care Services for the disability sector, and have a dedicated and growing team, including hundreds of satisfied customers. Here at Red Mop:

  •  We cater ONLY for the homes and offices of NDIS participants
  •  We provide a professional service, with fees aligned with the NDIS Pricing Arrangements and Price Limits
  •  We use commercial grade equipment and natural, plant-based products
  •  We adhere to your instructions and your schedule
  •  We do not subcontract our services. All our staff receive award wages and allowances.
  •  We offer Service Agreements with no lock-in contracts.
  •  We are fully insured and accredited, and comply with NDIS regulations.
  • All of our staff have a Certificate of Vaccination for Covid-19

Where are we?

PROVIDING HOME CARE SERVICES AND SUPPORT

Our client commitment

Want more time for yourself, your family and your friends? You’re in control. We provide support with flexibility. Choose who you want, what support you need, and when you want it. Let us do your chores! Our team members proudly wear the Red Mop uniform and look forward to delivering consistency and quality of service for every job, every day, every time.

Our values and principles

  •  Honesty, integrity and respect
  •  Duty of Care for our staff, clients and the environment
  •  NDIS and WH&S compliant and resolution
  •  Responsibility, accountability, transparency
  •  Safety and training

We value your enquiries, your business, and your feedback.

Residential Services

Household tasks are our specialty. Whether you live in a house, granny flat, duplex, apartment or townhouse, Red Mop Home Care Team members work efficiently, diligently, and listen to your instructions to clean and organise your home the way you require. We create clean and welcoming space for you and your guests. We know your time is precious.
Vacuum and mop
Dust
Wash Dishes
Tidy
Empty Bins
Spring Clean
Defrost Freezers
Clean out Fridges
Sweep Paths

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Home Care Support Services

Shopping
Errands
Changing linen
Laundry
Preparation and Cooking of Meals
Pack Lunches
Care of Indoor and Outdoor Pot Plants
Organise Appointments
Organise Cupboards
Declutter

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FAQ

Need to know more about Red Mop?
Do staff undergo police checks?
Are your staff members subcontractors?
Do you remove household rubbish?
Are our staff vaccinated against Covid-19?

Learn More

Our equipment

Red Mop uses Numatic Henry Vacuums with HEPA (High-Efficiency Particulate Air) filters and bags. We sanitise our equipment between every job, and we always use freshly laundered, high-grade micro cloths and micro mop heads for every job. Our staff use rostering software to clock in and out of jobs and they supply feedback, requests and changes directly to the office.

PROCESS

Our Working Process

Booking

Once you've submitted a booking request, we will be in touch with scheduling options for Household tasks and or Support work. We will also send a follow-up SMS.

The Clean

This is where we do what we do best. If you don't know where to start, we do. We follow a Basic Cleaning Checklist for every home and can add tasks to the shift as required, whether recurring or a one-off. We record and tailor to your requirements to ensure that we meet your needs.

Follow-Up

We will be in touch to check that you are completely satisfied prior to offering you a Service Agreement.

OUR LATEST REVIEWS

Don't just take our word for it, hear what our customers have to say about us!